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SHIPPINGPOLICY
Thank you for choosing Sun Of June Naturals. We carefully prepare each order so your skincare arrives ready to become part of your routine. Please review the information below before placing your order.
Order processing
Orders are usually processed within 1-3 business days . Business days do not include weekends or holidays. During product launches, promotions, or high-volume periods, processing may take longer. If a significant delay affects your order, we will contact you using the information provided at checkout.
Shipping destinations and rates
We currently ship to [approved destinations] . Available shipping methods, rates, and estimated delivery windows are shown at checkout. Delivery estimates begin after the order has been processed and are not guaranteed.
Tracking your order
When your order ships, you will receive a confirmation with tracking information. Tracking may take up to [24–48 hours] to update after the carrier receives the package.
Address changes
Please review your shipping address before submitting your order. If you notice an error, contact us as soon as possible. We will try to help, but we cannot guarantee changes after an order enters processing or has shipped.
Delays, missing packages, and carrier issues
Carrier delays can occur after a package leaves our care. If tracking shows no movement for 3 days , or if a package is marked delivered but cannot be found, contact the carrier first and then reach us here . We will review the available tracking details and explain the next step.
Damaged or incorrect orders
If your order arrives damaged, leaking, or incorrect, contact us within 48 hours of delivery. Include your order number, a brief description, and clear photos of the item and shipping package so we can make it right.
Questions
For shipping questions, contact us and include your order number when available
Returns & Refunds Policy
We want you to feel confident ordering from Sun Of June Naturals. Because skincare is a personal-use product, return eligibility depends on the item’s condition and the reason for the request.
Return window
Eligible items may be returned within 5 calendar days of delivery. To begin a return, contact us before sending anything back. Returns sent without prior approval may not be accepted.
Eligible returns
To qualify for a standard return, an item must be unused, unopened, and in its original packaging. Please include proof of purchase or the order number. For hygiene and product-integrity reasons, opened or used skincare products are not eligible for a standard return.
Damaged, defective, or incorrect items
Inspect your order when it arrives. If an item is damaged, defective, leaking, or different from what you ordered, contact us within 2 days. Include the order number and clear photos of the item and shipping package. After review, we will explain whether the resolution is a replacement, refund, or another appropriate remedy.
Non-returnable items
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The following items are not eligible for return unless they arrived damaged, defective, or incorrect: opened or used products, samples and items returned outside the approved return window.
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Return shipping
The customer is responsible for return shipping unless the order was damaged, defective, or incorrect. Original shipping charges are nonreturnable
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Refund timing
We will inspect approved returns after they arrive. If a refund is approved, it will be issued to the original payment method within 7 business days. Your bank or card provider may need additional time to post the credit.
Product sensitivities
Individual skin sensitivities vary. Review the complete ingredient list before use and consider a patch test when trying a new product. Stop using a product if irritation occurs. For urgent or persistent concerns, seek advice from a qualified healthcare professional. Contact us so we can document the issue and review the available options under this policy.
Questions
Contact Us before returning an item
Frequently Asked Questions
Product and ingredient questions
What is Best Feeling Moisturizer?
Best Feeling Moisturizer is a Sun Of June Naturals moisturizer created to help leave skin feeling soft, nourished, and cared for. Add one sentence here describing the verified texture, intended use, and finish: [approved product description] .
Where can I use it?
Use Best Feeling Moisturizer only as directed on its product label. Confirm the intended application areas before publishing: [face / body / hands / approved areas] . Avoid contact with eyes and discontinue use if irritation occurs.
How do I apply it?
Apply [verified amount] to [clean, dry or damp] skin and massage gently until absorbed. Use [verified frequency] or as directed on the label.
How do I choose the right option?
Compare the descriptions on each product page and choose the option that best fits your scent and texture preferences. If the formulas differ by more than scent, explain those differences directly on the product page.
Where can I learn about the ingredients?
Visit our Ingredients gallery. Select any ingredient card to open its information page and learn what it is, why we use it, and which products include it. The complete ingredient list for the item you are purchasing should also appear on that product page and packaging.
Is Best Feeling Moisturizer suitable for sensitive skin?
Skin needs and sensitivities are personal. Review the complete ingredient list before use and patch test a small area when introducing a new product. If you have a known allergy or an ongoing skin condition, ask a qualified healthcare professional before use.
Orders, shipping, and returns
When will my order ship?
Orders are usually processed within 1-3 business days, excluding weekends and holidays. Delivery time begins after processing. If a significant delay affects your order, we will contact you using the information provided at checkout.
Where do you ship?
We currently ship to [approved destinations] . Available shipping methods and rates are shown at checkout.
How can I track my order?
We will send tracking information when your order ships. Tracking may take up to [24–48 hours] to update after the carrier receives the package.
Can I change or cancel my order?
Contact us at [customer-service email or form] as soon as possible. We will try to help, but changes and cancellations cannot be guaranteed after an order enters processing.
What if my package is delayed or marked delivered but missing?
First review the tracking details, check the delivery area, and contact the carrier. If you still need help, contact us with your order number. We will review the available information and explain the next step.
What if my order arrives damaged or incorrect?
Contact us within 2 days of delivery. Include your order number, a description of the problem, and clear photos of the item and shipping package.
Can I return a product?
Eligible unopened and unused items may be returned within 5 calendar days of delivery. Opened or used skincare products are not eligible for a standard return. Review the full Returns & Refunds Policy before sending anything back.
When will I receive my refund?
Approved refunds are issued to the original payment method within 7 business days after inspection. Your bank or card provider may require additional processing time.
How do I contact customer care?
Use contact form. Include your order number when your question is about an existing order